Social Listening · for brand & PR teams
Listen everywhere your brand is talked about. React before it's a crisis.
Monitelia tracks mentions across 8 sources, classifies sentiment with an LLM, computes Share of Voice against tracked competitors, and pages you when negatives spike — without YouScan's per-seat tax. AI Insights Copilot answers free-text questions over your mentions, grounded in real posts.
8 sources · sentiment · Share of Voice · crisis alerts · AI Copilot
The brand health gap
Three reasons you can't hear your customers
Mentions get lost in 5 different inboxes
Slack alert from Mention.com, email from Brand24, an X notification, an Instagram DM — by Friday you can't reconstruct what was actually said.
Crises develop overnight
A viral negative thread sees thousands of shares while the team's asleep. You need an automatic page-out the moment negatives spike, not a Monday review.
You don't know who's actually talking
The loudest voice usually isn't your customer. Reach × frequency tells you which accounts move the conversation — most tools just list dates.
What you get
From daily monitoring to AI copilot conversations
8 mention sources with sentiment
Web (DuckDuckGo + Bing), Reddit, YouTube, Mastodon (federated), X (Nitter fallback), Instagram, Facebook, LinkedIn — sentiment classified by Anthropic Haiku.
Brand Health gauge
Net-sentiment dial 0-100 (50 = balanced), mention-volume sparkline, source breakdown — the reputation pulse in one screen.
Share of Voice vs competitors
Flag any brand as a competitor; its mentions and sentiment get tracked alongside yours. Live bar chart with the YOU label highlighted.
Crisis auto-detection
Negative-spike rule (≥5 in 7d AND ≥2× the prior week) fires alerts to Slack / Telegram / Email — deduped once per ISO week.
AI Insights Copilot
Ask "what are people complaining about?" or "summarize the sentiment this month" — answers are grounded in your real mentions with bracketed citations.
Topic clustering + word cloud
An LLM groups recent mentions into 4-7 themes (complaints / praise / questions / pricing) with example quotes; word-cloud works even without an LLM key.
Visual Insights — logo detection
Vision LLM (OpenAI / Gemini / Claude) detects your logo, objects, scene, and visual sentiment in images attached to mentions. Catches brand appearances with no text.
Top voices (influencer board)
Authors ranked by reach × frequency, with optional AI profiling (interests + profession) for the people who actually move the conversation.
Why Monitelia
Built for operators, not for procurement
$49 Pro, not $299+/mo
YouScan / Sprout Social pricing assumes an enterprise PR team. Pro covers most independent brands and freelance comms operators at a tenth the cost.
AI Copilot is bundled, not an upsell
Most listening tools sell "AI summaries" as the top-tier upgrade. We bundle the RAG-over-mentions chat into the standard plan — any configured LLM key unlocks it.
Same project as your SEO and brand protection
The brand you rank for is the brand you listen for is the brand you defend against impersonation. One auth, one bill, one schema.
Hear the conversation. Lead it.
Free plan tracks 1 brand and the first 30 days of mentions. AI Copilot unlocks the moment you add any LLM key.