Social Listening · for brand & PR teams
Listen everywhere your brand is talked about. React before it's a crisis.
Monitelia tracks mentions across the web, the press and 14 social networks, reads their tone, computes Share of Voice against tracked competitors, and alerts you when negatives spike. Monitelia Analyst answers free-text questions over your mentions, grounded in real posts.
Web, press, 14 social networks · tone · Share of Voice · crisis alerts · Monitelia Analyst
The brand health gap
Three reasons you can't hear your customers
Mentions get lost in 5 different inboxes
Slack alert from Mention.com, email from Brand24, an X notification, an Instagram DM — by Friday you can't reconstruct what was actually said.
Crises develop overnight
A viral negative thread sees thousands of shares while the team's asleep. You need an automatic page-out the moment negatives spike, not a Monday review.
You don't know who's actually talking
The loudest voice usually isn't your customer. Reach × frequency tells you which accounts move the conversation — most tools just list dates.
What you get
From daily monitoring to AI copilot conversations
Mentions from the web, press and social networks, with tone
Google, Bing, DuckDuckGo, Brave and Yahoo; the press; Reddit, YouTube, Mastodon, TikTok, Instagram, Threads, Facebook, LinkedIn, X, Telegram, Bluesky and more. Tone is set for every source, with AI assisting where the source's terms allow it. How deep each network is read is written on the capabilities page.
Brand Health gauge
Net-sentiment dial 0-100 (50 = balanced), mention-volume sparkline, source breakdown — the reputation pulse in one screen.
Share of Voice vs competitors
Flag any brand as a competitor; its mentions and sentiment get tracked alongside yours. Live bar chart with the YOU label highlighted.
Crisis auto-detection
A sudden spike in negative mentions fires alerts to Slack / Telegram / Email — at most once a week, so a crisis is not a flood.
Monitelia Analyst
Ask "what are people complaining about?" or "summarize the sentiment this month" — answers are grounded in your real mentions with bracketed citations.
Topic clustering + word cloud
Recent mentions grouped into 4-7 themes (complaints / praise / questions / pricing) with example quotes, plus a word cloud.
Visual Insights — logo detection
Your logo, objects, scene and visual sentiment detected in images attached to mentions. Catches brand appearances with no text.
Top voices (influencer board)
Authors ranked by reach × frequency, with optional AI profiling (interests + profession) for the people who actually move the conversation.
Why Monitelia
Built for operators, not for procurement
Every limit written down
The capabilities page says, source by source, what we read fully, what only in part and what not at all. You learn the limits before a trial, not in the first month.
AI Copilot is bundled, not an upsell
Most listening tools sell "AI summaries" as the top-tier upgrade. We bundle the chat over your mentions into the standard plan.
Same project as your SEO and brand protection
The brand you rank for is the brand you listen for is the brand you defend against impersonation. One auth, one bill, one schema.
Hear the conversation. Lead it.
Book a demo to see mentions, tone and the Monitelia Analyst on your own brand terms.